Competence Center Process Analyst Manager (m/f)
JT International Germany - Trier

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JTI is a member of the Japan Tobacco Group of Companies (JT), a leading international tobacco manufacturer. It markets world-renowned brands such as Winston, Mevius and Camel. Other international brands include Benson & Hedges, Silk Cut, Sobranie, Glamour and LD. With headquarters in Geneva, Switzerland, and net sales of USD 11.2 Billion in the fiscal year ended December 31, 2011, JTI has operations in 120 countries and about 25,000 employees.

In our Competence Center based in Trier there is one open position as Process Analyst Manager (m/f) to fill.

The Competence Center is IT’s business-facing organization. Its role is to understand the business objectives of the various functions and regions and to define together with them the systems, processes and technical solutions needed to support them in these objectives. Competence Center Regulatory & Corporate Services deals with Compliance, Legal and Regulatory business processes and systems.

Your main areas of responsibility will be:
You will act as a service provider to analyse and implement approved change requests and continuous improvement of business solutions coming from Regulatory Affairs/Compliance/Legal departments. You will also support the daily operations and effective performance of the business solution with a focus on critical/complex incidents & significant change/service request delivering timely and quality solutions to users while at the same time ensuring that they utilize the full application potential.

Your responsibilities:
Resolution of change/service requests

Review of business requirements

Re-designing or adapting business processes to a change request

Development of functional specifications

Configuration/customization support

Provision of timely functional support during user acceptance testing

Process documentation together with the project team and Power Users

Knowledge transfer to End Users prior to go-live

Ensuring daily operations and effective performance

Our expectations:
University degree e.g. Computer Science or business background related to Compliance, Legal or Regulatory Affairs

Sound work experience in similar roles including Microsoft.Net application development, MS SQL Server administration and development in the areas of application support, business process design and enterprise business solutions implementation projects in multinational environments and quality assurance methodology

Experience with project management

Open minded, very good communication skills and persuasive power

Fluency in English, both written and spoken

Flexibility and willingness to travel

We are offering you a very challenging and diverse assignment in an international company with excellent development opportunities, very good social benefits as well as an excellent working climate. In addition JTI will take care of your move to Trier.


Then give us the opportunity to get to know you and apply online with your letter of interest, CV and references. Please also let us know about the possible earliest date of your work start.

JT International Germany GmbH

Diedenhofener Straße 20 • 54294 Trier