Job Category: Customer Service & Support
Location: Germany - Non Location Specific, DE
Job ID: 817531-97695
Division: Services & Support
At Microsoft CSS (Customer Service and Support), the sentence: “That’s not our problem” doesn’t exist in our lexicon. With more than 4,000 employees, we deliver world-class assistance around the clock to businesses, partners and developers in 24 languages.
The CSS (Customer Service and Support) located in Timisoara/Bucharest, provides high technical service and 3rd and 4th level support for Microsoft’s European Enterprise and Development customers. The center is part of Microsoft Global Support Operations and is an extension of the Bucharest.
Since the CSS (Customer Service and Support) is a continuous learning environment, we’ll make a significant investment in your technical and professional development, yet much of your growth will be self-directed. Moreover, you will be actively involved with mentoring, training and collaborating with other Engineers to make our team fast, stronger and smarter at handling critical issues for Microsoft customers
Contract: Outsourced Employment Contract
Start date: ASAP
Using broad and in-depth product knowledge provide and facilitate the responsive delivery of technical solutions and information to major customers;
Provide solutions to complex problems that satisfy our German speaking customer base. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support;
Build customer and partner loyalty through customer orientation, responsiveness and accountability;
Work in an international environment and collaborate with your team to provide high-level support;
Attend triage meetings with local or remote engineers to share knowledge and efficiently develop customer solutions;
Develop and deliver internal and customer or others (e.g.: students) technical trainings/workshops in specialty areas;
Assist in representing Microsoft in any forum (i.e. seminars, technical or marketing, conferences event)
Work with local marketing people for product feedback, new product launches.
You will need to have:
Strong knowledge of Microsoft development environments and technologies (Visual Studio, .NET)
Good/Strong knowledge of Team Foundation Server
Strong programming skills with C++, C# or VB.Net
Good knowledge of .NET Framework on Assemblies/JIT compilation, Managed Memory Management/Garbage Collector, BCL, Threading
Good Windows Operating System background on Threads, Processes and Memory Management (Heap, Stack, Virtual Memory)
Knowledge about Windows 8 Programming and Design Principles
Fluency in German and English
In return we will give you:
Training: On-going In-depth training with current and emerging products and technologies
Benefits: Life insurance, medical program, Sports benefits, Lunch vouchers
Compensation: Competitive salary package
Flexible working: Mobile phone, laptop and after 2 years you have the possibility of working from home
Our ideas touch the lives of individuals everywhere and they are born in an environment designed to encourage collaboration, openness and innovation. We want you to join in, influence, learn, challenge, agree and disagree. When you work for Microsoft, you’re free to express yourself your way!
Please note that your resume will be entered in our data base and may be used in further recruitment events.
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