Airport Services Agent
Emirates Airline & Group - Deutschland

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A winner of more than 400 international awards, Emirates operates one of the aviation world's youngest, most environmentally-friendly and technologically advanced-fleet of 188 aircraft. Its rapidly-expanding network spans 127 cities in 74 countries in Europe, North America, South America, the Middle East, Africa, the Indian subcontinent and Asia Pacific. The airline is an employee-focused company with a commitment to providing staff with excellent working conditions and competitive salaries.

The Position:
Based at Frankfurt International Airport, you will be working under the direction of the Supervisor Airport Services or Airport Services Officer on duty, to represent Emirates and enhance passenger service to both arriving and departing passengers. You will ensure that all operational criteria is completed within specified time frames and be effective in co-ordination with all internal and external departments such as GHA, other airlines and various authorities at the airport as directed by the Airport Services Manager. You will be responsible for screening incoming calls and dealing with queries and for referring caller to appropriate personnel or section where appropriate, in order to provide effective customer service. You will undertake ticketing/reservation duties of the ticket desk and various other administrative duties as directed from time to time by the Airport Services Manager.

Experience and Qualifications:
With a good level of secondary education, you must have completed relevant training courses in Passenger and Baggage Services, WorldTracer and have previous experience in the use of a CRS. Knowledge of Reservations and/or Fares & Ticketing is also desirable. You will have excellent airport passenger service and interpersonal skills and be proficient in the use of Microsoft Word and Excel. You will also be fluent in spoken and written German and English.
APPLICANTS MUST HAVE THE LEGAL RIGHT TO LIVE AND WORK IN GERMANY. THE COMPANY WILL NOT PROVIDE OR ASSIST IN OBTAINING A WORK PERMIT.

To Apply:
To express your interest in the above vacancy, please apply by clicking below and completing our online application form in English. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks, please assume that on this occasion you have been unsuccessful. Please also note that if you are not shortlisted, you can also update your application at anytime and apply for other opportunities.
Please click the Apply now button and search for reference: ASA/EH/23199

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The Emirates Group has spread its wings into every aspect of travel and tourism to become a leading global corporation in its field. With...