Job Category: Customer Service & Support
Location: Germany - Non Location Specific, DE
Job ID: 803477-89058
Division: (Not Division Specific)
The Global Technical Support Centre (GTSC) located in Timisoara and Bucuresti, provides high technical service and 3rd and 4th level support for Microsoft’s European Enterprise and Development customers. The center is part of Microsoft Global Support Operations and is an extension of the Bucharest Site and is staffed by highly skilled technical specialists in enterprise Platforms, Business and Developer Applications.
We are currently recruiting for Active Directory - Technical Support Engineers. Junior and Senior Specialists, depending on the level of technical expertise and experience, are invited to apply.
Contract - Outsourced Employment Contract
Start date: ASAP
Using broad and in-depth product knowledge provide and facilitate the responsive delivery of technical solutions and information to major customers;
Provide solutions to complex problems that satisfy our German OR French speaking customer base. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support;
Build customer and partner loyalty through customer orientation, responsiveness and accountability;
Work in an international environment and collaborate with your team to provide high-level support;
Strong knowledge of Microsoft Active Directory (Forest, Domains, AD Partitions, FSMO roles, DC/GC specifics, Sites, AD replication, ADAM, AD Backup/Restore, Group Policy, AD security etc) and file replication mechanism (NTFRS/sysvol replication, DFSr).
Good understanding of the network and authentication protocols (SMB/CIFS, DNS, RPC, LDAP, Kerberos, NTLM, etc). Good understanding of security principles (User profiles, authentication, authorization, PKI: EFS/SmartCard/Certificates…)
Strong working knowledge of English and German (verbal and written) it’s a must;
Communication skills in international environment;
Willingness to improve technical skills and language skills;
Strong problem solving skills.
Exposure to Microsoft technologies
Access to emerging products and technologies
Developing a level of product knowledge well above the average system administrator
Mobile phone and laptop
Competitive salary package
At contract renewal you have the possibility of working from home, especially if you are living out of Bucharest
Our ideas touch the lives of individuals everywhere and they are born in an environment designed to encourage collaboration, openness and innovation. We want you to join in, influence, learn, challenge, agree and disagree. When you work for Microsoft, you’re free to express yourself your way!
Microsoft is an equal opportunity employer with a strong commitment to diversity and inclusion. We provide an inclusive candidate experience throughout our recruitment process and welcome all application.
Please note that your resume will be entered in our data base and may be used in further recruitment events.