Information Specialist
USO - Ramstein-Miesenbach

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The Information Specialist is responsible for the day-to-day activities of CASF through USO programs and Services during an assigned shift.

Responsibilities/Duties

Monitor USO lounge and perform general housekeeping and organizational tasks within the lounge, hallway, and storage room

Interact with patients; assist with Internet usage and placing morale calls; interact with CASF staff

Conduct in-briefings to provide information on USO lounge services for newly arriving service members

Obtain information on patient levels, current and projected; act upon this information by ensuring adequate levels of supplies

Learn and become proficient in administering and conducting the United Through Reading Program, to include packing and mailing items

Update and manage computer files, logs, and other record keeping methods as needed due to receipt and/or distribution of items

Receive, unpack, and restock inventory items, as well as current newspapers, magazines, books, posters, bulletins, and flyers

Ensure that coffee is always plentiful by checking, cleaning, and filling coffee machine

Ensure adequate, up-to-date information is maintained in files and throughout the office

Greet, brief, and interact with distinguished visitors; provide DVs with a tour of the USO and discuss the CASF USO history and mission; answer any questions

Miscellaneous Responsibilities:
Cultivate a personal knowledge of travel and activities within Germany

Organize USO programs, i.e., Bar-B-Qs, food nights, ceremonies, and games

Assist the Manager in training newly hired employees and volunteers

Be knowledgeable on the USO, its history, and its mission

Adhere to the USO mission and advance its cause at the workplace and in the community

Represent the USO professionally

Contribute to a friendly, efficient, and knowledgeable atmosphere

Performs other duties as assigned by Center Manager and/or Director

Required Qualifications

High School Diploma or equivalent. Bachelor’s Degree preferred.

Up to 3 years supervisory experience in retail, customer service, recreation facility or related role Relevant experience in a military, multicultural and/or global organization preferred.

Strong interpersonal and customer service skills. General knowledge of military community preferred.

Demonstrated proficiency in written and oral communications as well as knowledge of various software programs including but not limited to Microsoft Word, Excel, and Outlook.

Fluency in English with the ability to speak, read, and write in the language of the host and neighboring countries preferred.

Ability to work alone

Ability to lift objects up to thirty (30) pounds

Ability to effectively operate a DVD video camera and player

Ability to complete basic clerical tasks

Ability to obtain and maintain a valid United States passport and SOFA status, including SOFA driver’s license.

Must be a strong advocate of the USO’s mission to support active duty military and their families

Scheduling Requirements:
Work at least one of every three Saturdays and occasional late evenings as needed throughout the year to include holidays

Must be able to work the 9:00 am – 3:00 pm and 3:00 pm – 9:00 pm shifts on different days as well as Saturday shifts as scheduled by the Manager. Must be very flexible with scheduling and willing to cover additional shifts if requested by the Manager

Must work an average of 21 hours every week, as scheduled by the Manager

Must participate in occasional special events, i.e., DV visits to CASF or USO programs such as dinners and breakfasts.

Details

This is a part-time position based on 21 hours per week located in Ramstein Air Base, Germany. Preferences will be given to local candidates within commuting distance to the location.

Relocation Assistance is not provided for this position.

Resume and cover letter are required for full consideration.

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