1st and 2nd Level Supporter (f/m) German/English
tecops - Erfurt

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tecops personal offers temporary employment and project work for 20 years in the sector of IT personnel and commercial personnel. Our clients are system houses and manufactures, that we take care of by our subsidiaries throughout Germany.

For one of our famous clients, a branch of the IBM corporation in the city of Erfurt, we are seeking a multitude of dedicated

1st and 2nd Level Supporter (f/m) German/English
Ref.Nr. 6282

About the Job
Discover some of the special skills involved in the film below: VIEW FILM
  • Front- and Backdesk support for Microsoft Windows platforms, standard software and additional customer specific software
  • Initial support for hardware incidents
  • Qualified dialogue with the end user to analyze incidents and isolate errors
  • Incident coordination with resolver groups
  • Incident documentation
  • Maintenance of knowledge and process documentation

  • You have an education in the IT field (for example as an IT-Specialist, Systems Engineer, IT- Manager, Computer Science Clerk, etc.).
  • You have a good knowledge of current operating systems and MS Office applications.
  • You have knowledge in networking.
  • You already have some experience in customer service (nice to have).
  • You enjoy working in a team, are stress resistant and you like to have contact with customers.
  • You impress with your communication skills and enjoy working on the phone.
  • You have a good knowledge spoken and written of the languages english and german .

We offer
  • A longterm permanent position in an internationally successful team.
  • Payment, which is above the general pay scale and performance related based on a bonus system.
  • Personal consultation and assistance by our human resources managers.
  • We also offer support in case of relocation (house hunting, administrative and/or government paperwork, et cetera).
  • We offer good chances to young professionals, people with another working background or people returning to work after a break.

Apply now!

For more information about these offers as well as additional openings in our company please contact Mrs. Claudia Reißer phone: +49 (361) 211 79 88-3. If you would like to apply directly with us please register here: www.tecops.de/onlinebewerbung and fill out our online application form or send your documents to bewerbung-erfurt@tecops.de mentioning your desired salary. We look forward to meeting you!