english Jobs in Deutschland

To strengthen our team at the Darmstadt location, we would like to welcome you as a

Customer Service Representative (m/w/d)

Start: 01 June 2025 or later

As a member of the International Customer Service Team, you will be responsible for pro-cessing orders from our global business partners. Your role will also involve enhancing cus-tomer satisfaction through exceptional service, which will contribute to our growth and suc-cess in the international market.

Main Tasks

• Processing incoming license orders
• Packaging and shipping license dongles
• Communication with our logistics partner
• Sending informational materials (e.g., installation instructions)
• Maintaining and managing customer and product data in our customer portal
• Providing written and telephone support to customers regarding orders, licenses, etc.
• Managing inventory (copy protection dongles, packaging materials, etc.)
• Supporting the sales team
• Collaborating with the sales, finance, and office/secretariat departments

The personal requirements

• Completed vocational training in the commercial sector
• Initial experience in inside sales
• 3+ years of relevant (comparable working experience)
• Good knowledge of Microsoft Office products
• Very high service and customer orientation
• Independent, structured, and goal-oriented work style, with quick comprehension
• Strong teamwork, flexibility, commitment, and communication skills
• Professional manners, a likable and friendly demeanor
• Good German language skills in both written and spoken (B2 or better)
• Good English language skills in both written and spoken (B2 or better - used daily).

What We Offer You

• Exciting and diverse tasks in a dynamic and growth-oriented software company
• Flat hierarchies and efficient decision-making processes
• Modern offices and workspaces, working with the latest technologies
• Flexible working hours
• Company events
• Sports activities and a good work-life balance
• Free beverages, fruit, and snacks
• On-site cafeteria with our own chef
• Good transport connections
• Job ticket available / Job bike available

Art der Stelle: Vollzeit

Gehalt: 3.000,00€ - 4.000,00€ pro Monat

Arbeitszeiten:

• Gleitzeit
• Keine Wochenenden
• Montag bis Freitag
• Tagschicht

Leistungen:

• Betriebliche Weiterbildung
• Betriebsarzt/Betriebsärztin
• Empfehlungsprogramm
• Essenszuschuss
• Firmenevents
• Flexible Arbeitszeiten
• Kostenlose Getränke
• Kostenloser Parkplatz
• Mitarbeiter-Rabatt
• Preisnachlässe auf Produkte/Dienstleistungen des Unternehmens

Sonderzahlung:

• Zusatzzahlungen

Arbeitsort: Vor Ort