Location: Remote (Europe)
Employment Type: Werkstudent / Part-time / Minijob / Freelance / Full Time (depending on project needs)
Languages: English + Native or Professional Proficiency in at least one European language

About The Happy Customers

The Happy Customers is a Berlin-based startup company helping German and European businesses improve their customer experience through AI-enhanced multilingual customer support teams.

We are currently building a talent pool of multilingual customer support agents based in Europe to support upcoming client projects.

Tasks

As a Customer Support Agent, you will help companies deliver excellent customer experiences by assisting their customers through multiple communication channels.

Support channels may include:

Email
Chat
Phone (inbound and outbound)

This is a fully remote role suited for individuals who enjoy helping customers and communicating across different languages and cultures.

Please note: Native or professional proficiency in at least one European language is mandatory for this role.

Responsibilities

Provide customer support via email, chat, and phone (inbound & outbound)
Respond to customer inquiries in a professional and timely manner
Assist customers with questions, troubleshooting, and issue resolution
Escalate complex issues to the appropriate team when necessary
Maintain accurate records in customer support systems
Contribute to improving overall customer experience

Requirements

Based in Europe with valid work authorization

Basic to good English communication skills

We are particularly interested in candidates fluent in one or more of the following languages:

German
French
Spanish
Italian
Portuguese
Dutch
Polish
Czech
Slovak
Hungarian
Romanian
Bulgarian
Greek
Danish
Swedish
Norwegian
Finnish
Croatian
Slovenian
Serbian
Bosnian
Montenegrin
Macedonian
Albanian
Lithuanian
Latvian
Estonian
Icelandic
Irish (Gaeilge)
Maltese
Luxembourgish
Russian
Ukrainian
Turkish
1-3 years of Customer support experience is preferred but not mandatory. Candidates with strong communication skills and language proficiency are encouraged to apply.
Comfortable communicating with customers via phone, email, and chat
Familiarity with customer support tools (Zendesk, Freshdesk, Intercom, etc.) is a plus
Ability to work independently in a remote environment

Work Model

Support assignments may vary depending on project demand:

10–20 hours per week
Up to 40 hours per week for larger projects (team-based support)

Projects often begin with a short pilot period, with the possibility of extended collaboration depending on client needs.

As we are building a talent pool, we will contact candidates when projects matching their language skills and availability become available.

Benefits

Fully remote work within Europe
Flexible working hours depending on project assignments
Opportunity to work with international companies and multilingual teams
Exposure to AI-enhanced customer support environments
Opportunity to gain experience in a growing customer experience startup
Possibility of longer-term collaboration based on project availability

Equal Opportunity

We welcome applications from candidates of diverse backgrounds and language skills who are passionate about delivering excellent customer experiences.