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English Customer Service Jobs in Hamburg

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    • Previous experience in sales, fundraising, customer service, or outbound calling is a plus.
    • Strong communicators who can quickly build trust.
    • Training in sales, product knowledge, customer service, and RV technical systems.
    • Handle service recovery and emergencies with empathy.
    • Support and advise customers and build up the customer file;
    • Acquire new customers and regular support of regular customers;
    • Assist customers with their purchases.
    • Ability to work flexible hours, including weekends.
    • English, German (nice to have Italian & Polish).
    • We are looking for Customer Service Staff with European languages to work in Greece.
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    • Coordinate with cross-functional teams (customer service, logistics, finance, etc.).
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    • Manage customers’ portfolio and ensure customer satisfaction.
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    • Experience in commercial activities such as supplier or customer engagement, value stream analysis or cost controlling.
    • Identify customer needs and propose suitable products, services, or solutions.
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    • Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer.
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    • Manage the overall relationship with key global accounts, ensuring excellence in service delivery and customer experience.

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Job Post Details

Sqwad logo

Freelance Outbound Calling/Fundraising Specialist - 100% Remote - job post

Sqwad
3.9 von 5 Sternen
DeutschlandHomeoffice
13 € pro Stunde - Freie Mitarbeit

Stellenbeschreibung

Gehalt

  • 13 € pro Stunde

Anstellungsart

  • Freie Mitarbeit

Leistungen

Aus der vollständigen Stellenbeschreibung

  • Flexible Arbeitszeiten

Vollständige Stellenbeschreibung

Do you enjoy building relationships, influencing decisions, and achieving goals?

Are you comfortable on the phone and looking for a role where your communication skills can make a real impact?

Then join us!

Profile we're looking for:

  • People who enjoy connecting with and convincing others

  • Strong communicators who can quickly build trust

  • Comfortable making outbound calls

  • Goal-oriented and performance-driven

  • Motivated by results and rewards

At Sqwad, we are building a team dedicated to helping organizations strengthen donor engagement by converting one-time donors into recurring supporters.

What we offer:

  • 100% remote work

  • Flexible schedule (between 9:00 AM and 8:00 PM, Monday to Friday)

  • Fixed hourly pay plus performance bonuses (€13/hour + €10 bonus for each successful conversion)

  • Paid training

  • Ongoing coaching and support

  • A results-driven and ambitious team environment

Your mission:

Outbound Calling

  • Contact existing donors by phone

  • Present the recurring donation program

  • Build trust and engage in meaningful conversations

  • Answer questions and handle objections professionally

  • Convert one-time donors into recurring donors

  • Track and report your activity

  • Achieve performance targets

Your profile:

  • Native German speaker (mandatory)

  • Good understanding of English or French to communicate with management

  • Comfortable speaking on the phone

  • Strong listening and communication skills

  • Self-motivated, resilient, and goal-oriented

  • Previous experience in sales, fundraising, customer service, or outbound calling is a plus

  • Available at least 30 hours per week (ideally 35–40 hours)

About Sqwad:
At Sqwad, we put people at the heart of the customer experience for leading brands around the world. Through our dedicated and highly trained agents, we support our clients across all channels with professionalism, expertise, and passion.

Today, more than 2,000 agents are part of the Sqwad journey, operating from the United States, Canada, Europe, Morocco, Algeria, and Tunisia, serving iconic brands, startups, scale-ups, and large enterprises.

But our mission goes beyond supporting our clients. We believe that every agent deserves a fair income, opportunities for professional growth, and the chance to contribute to an international project, regardless of where they live or their background.

Join us and become part of a unique human and professional experience on a global scale!

More informations: https://www.sqwad.fr/mission-vente

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