Location: Munich/Berlin | Full-time | Permanent
About us
Life Couriers is a purpose-driven logistics company specialized in healthcare and life science transportation. We ensure that critical medical shipments reach their destination safely, reliably, and on time. Our work has a real impact — every day.
We combine operational excellence with a strong team culture, short decision-making paths, and a modern IT environment that supports our growing international organization.
Your Responsibilities
- Lead and mentor a small team of support technicians, including training, performance reviews, and skill development
- Manage support tickets end-to-end, ensuring SLA compliance, prioritization, and proper escalation
- Triage incoming requests and communicate proactively with users, providing timely updates
- Deliver 2nd and 3rd line support for end-user devices (desktops, laptops, printers, mobile devices)
- Troubleshoot Microsoft environments (Microsoft 365, Teams, Exchange, SharePoint) and diagnose as well as resolve complex hardware issues
- Identify and escalate network-related issues (firewalls, switches, VPNs, wireless) to system administrators
- Support IT security incident response and ensure GDPR-compliant data handling and processes
- Maintain documentation and knowledge base, improve ITSM processes (Freshservice/Freshdesk), and collaborate with cross-functional teams while providing bilingual (German/English) user support
Your Profile
- 5+ years of hands-on IT support experience, including at least 2 years in a senior or lead role, with proven team leadership or people management experience
- Bachelor’s degree in IT or a related field (e.g., Computer Science, Cybersecurity, Information Technology) and good understanding of GDPR in IT operations
- Strong expertise in Microsoft technologies (Microsoft 365, Intune, Teams, Exchange) and endpoint management
- Solid knowledge of networking and security concepts (TCP/IP, VLANs, routing, firewalls, VPNs) and experience in troubleshooting hardware and device issues
- Fluent in German and English, with the ability to provide technical support and documentation in both languages
Nice to Have (Preferred Qualifications):
- Relevant certifications (e.g., Microsoft 365, CompTIA Network+/Security+, Cisco CCNA)
- Experience with ITSM tools (e.g., Freshservice, Freshdesk)
- Familiarity with SOC/SIEM tools or incident response processes
What We Offer
- Flexible working model including home office options and flexible working hours (flextime)
- 30 days of annual leave
- A flat hierarchy with short decision-making paths and a highly collaborative team culture
- Access to employee benefits such as Wellpass or Sodexo
- A purpose-driven company environment, contributing to meaningful healthcare logistics at Life Couriers
- A modern, supportive workplace where your ideas and impact truly matter
Application
Have we sparked your interest? We look forward to receiving your application!
Please send your complete application (CV, cover letter, references), including your salary expectations and earliest possible start date, to: recruiting@lifecouriers.com
Your contact person: Andrea Wiedeburg-Nußer (HR Manager)
We welcome applications from all backgrounds, regardless of gender, nationality, ethnic or social origin, religion, disability, age, or sexual orientation.
Leistungen:
- Betriebliche Weiterbildung
- Gleitzeit
- Homeoffice-Möglichkeit
- Kostenlose Getränke
- Kostenloser Parkplatz
- Mentoring-Programm für Mitarbeiter
Arbeitsort: Zum Teil im Homeoffice in 80939 München
