Service Delivery Manager Emea Jobs

Regional Operations Manager (w/m/d)
Apleona MTS GmbH

• Neu-Isenburg
• ab sofort
• Stellen-ID: 26767

Join our team and shape your professional future together with us!

Apleona is an innovative and internationally leading provider of facility management and real estate services with more than 40,000 employees in over 30 countries. With us, you will find a dynamic and diverse working environment where ideas matter and concepts quickly become reality. We offer flat hierarchies, fast decision-making processes and a high degree of freedom in your daily work, as well as a wide range of (international) development opportunities. Our mission: Realising Your Full Potential!

We – Apleona MTS GmbH – are looking for a Regional Operations Manager (w/m/d) - JobID 26767 for our Neu-Isenburg office (Frankfurt am main area) or alternatively in Warsaw / Prague / Rome / Milan / Madrid.

About the role

We are looking for a Regional Operations Manager who will take end-to-end responsibility for the successful delivery of our Facility Management services across the EMEA region and drive the further development and growth of our key account business.

If you are passionate about delivering our high-quality services, enjoy working in an international environment and want to shape the future of our renowned client partnership, we look forward to receiving your application.

Your responsibilities:

• Take overall responsibility for service delivery and operational performance across the EMEA region, ensuring exceptional Facility Management services at multiple client sites
• Manage and develop the key account portfolio, overseeing Hard, Soft and Technical Services and ensuring contracts operate within agreed SLAs, compliance standards and financial targets
• Act as a change agent and thought leader, driving operational excellence, standardisation and best practices across the region
• Identify and realise opportunities for organic growth, innovative initiatives and upselling within the account, while proactively mitigating operational risks
• Lead and coordinate national operational staff (functional and, where applicable, disciplinary), including workforce planning and talent development
• Secure a safe and compliant environment by closing process gaps, monitoring performance data and continuously optimising processes and systems
• Support international bids and business development activities with your Facility Management expertise and commercial acumen

Your skills:

• Completed university degree, preferably in Engineering, Facility Management, Business Administration, Economics or a related field
• At least 5 years of professional experience in the Facility Management or a comparable service delivery industry and several years in leadership positions are essential requirements, prior experience in an international matrix organisation is highly desirable
• Strong leadership skills with proven experience in managing cross-country teams and developing regional operational talents
• Strategic, analytical and process-oriented mindset with high affinity for data and IT systems, combined with strong financial and commercial skills (CRM, sales, account development)
• Excellent communication skills, including confident C-level communication and effective conflict management and the capability of building long-term client relationships
• Very good command of English (spoken and written), additional languages are an advantage (e.g. German)
• Solid MS Office skills, particularly in Excel and PowerPoint
• High degree of self-responsibility, resilience and willingness to further develop in a dynamic, growth-oriented environment
• Availability to travel between the assigned countries

What we offer:

• A future-proof and challenging position in a professional working environment that promotes diversity and equal opportunities
• A permanent employment contract
• Country-specific annual leave entitlement
• A modern company car, also available for private use
• The option to work remotely
• Family-friendly HR policies that support you in different phases of life
• Flexible working time models for a genuine work-life balance
• A well-coordinated, ambitious team where colleagues actively support each other
• An open-minded corporate culture in which ideas and improvement suggestions are heard
• Exclusive employee offers with attractive special deals for products and services from renowned manufacturers and brands
• APLEONA training and development programmes to support your personal and professional growth
• The JobRad bicycle leasing programme for your personal training or your commute to work
• An attractive employee referral programme

Interested? Become part of our team!

We are committed to diversity and equal opportunities. We therefore welcome all qualified applications, regardless of gender, ethnic origin, religion, sexual orientation, age, or any disabilities.

Apply in just a few clicks via our online application form!

We are looking forward to receiving your application!

Contact:
Patrick Krieg-Tong

We kindly ask recruitment agencies and service providers to refrain from contacting us. The contact details provided are intended exclusively for applicants.