Technical Support Engineer Jobs in Berlin

Are you a Technical Support Engineer looking for a new challenge?

We are looking for Technical Support Engineers to join the Technical Support team at Hyve Managed Hosting. You will be focused on delivering and supporting a variety of projects, from websites to multi-regional platforms for high-profile clients, as well as implementing and maintaining cloud infrastructures worldwide.

If you are a dedicated and highly motivated individual who is passionate about contributing to the rapid growth of our company, we would love to hear from you!

Your tasks:

• Search and find solutions for software and hardware issues for both our customer platforms and our own cloud platforms.
• Troubleshoot and diagnose technical issues (SANs, switches, network routers, blade servers, websites and databases, networks, operating systems, etc.)
• Discussions with customers, either by phone or through our in-house built ticketing system within established SLAs.
• Provide prompt and accurate feedback on customer questions and issues by referencing our internal database or external resources to provide accurate technical resolutions.
• Prioritise and manage multiple support tickets concurrently and follow up with customers to ensure their systems are fully functional after troubleshooting
• Assist the sales team with the architectural design of potential new customer platforms
• Build and deploy new client-server and complex platforms as needed
• Deploy, operate and manage virtual network devices such as load balancers, firewalls, IPS, WAFs, etc.
• Properly escalate unresolved issues to the appropriate internal teams as appropriate

You bring to the table:

• Track record of resolving a variety of technical issues for many different types of customers
• Confident in locating and resolving software and hardware issues
• A confident demeanor and the ability to learn quickly, show initiative and be motivated to get the job done effectively
• A consultative, positive and solution-oriented mentality with a proactive and energetic attitude
• Excellent teamwork skills
• Excellent command of German (B2 Level or above) and good knowledge of English, both verbally and in writing
• At least one year of experience with Linux operating system
• At least one year of experience with network infrastructure
• Good technical knowledge and understanding of the hosting landscape (cloud, dedicated, colocation, etc.)

Advantageous would be:

• Knowledge in: Windows Server, Linux Server, IIS/Apache, MySQL/MS SQL, VMware vSphere, VMware ESXi, Loadbalancer, Active Directory, Exchange, Cisco / Juniper, HP 3PAR / EVA Storage Arrays, TCP/IP, DNS.
• Excellent customer service skills and ability to answer questions efficiently, effectively and courteously.
• Strong communication and interpersonal skills.
• Social and outgoing and easily able to build relationships

What we offer:

• 28 days vacation + holidays
• Annual bonus at your discretion
• Flexible working hours
• Remote working available
• Training and development opportunities
• Growing global technology company

Hyve Managed Hosting is a full-service hosting provider with a true passion for exceptional customer service. Hyve takes a customer-centric approach and offers a range of hosting services, from mission-critical private clouds and managed clouds to colocation and security services. Hyve's experts take on the management of complex IT infrastructures, allowing businesses to focus on growth and innovation.

Job Type: Full-time

Pay: 40.000,00€ - 65.000,00€ per year

Application Question(s):

• How many years of Network infrastructure experience do you have?

Experience:

• Linux: 2 years (Required)

Language:

• English (Required)
• German (Required)

Location:

• Berlin (Required)

Work Location: In person